Warranty and Product Regulations

Warranty
We stand behind the quality of our products 100%. We back this up with a 100% money back guarantee.

Not satisfied with your order? No problem, you have 30 days to return the order to our Dutch return address.

This makes it easy to return and get your money back without any questions asked. Fast, easy and direct.

You will receive a 12-month manufacturer's warranty as standard.

Please contact customer service for a return form.

Product regulations
Be careful when placing clothes on our dolls, as the doll material may absorb color from the clothing.

Therefore, only use clothes that have been washed several times and preferably white to minimize stains, do not let the dolls wear clothes to prevent stains completely.

Our dolls are greased with a greasy substance just before transport, this is to keep the material flexible and good during shipping and storage.

The box the doll is shipped in may have some stains on the inside, but this is from the liquid that keeps the doll flexible.

Be aware that this substance must be washed off or it may stain furniture. Do not place the dolls on textiles or furniture to completely prevent stains.